FAQs

What is a Community Health Center and how is HealthWorks funded?

Community Health Centers* are nonprofit, community-based primary care health organizations which are established to provide comprehensive health care services for communities where a significant number of residents do not have access to health care. Anyone is eligible to enroll in our Community Health Center, regardless of where they live. We see persons of all ages, newborn and up. You do not have to have any health insurance, although we do accept Medicaid, Medicare and private insurance. Regardless of whether you have insurance or not, our doctors will care for you and your family. No patient is denied care due to an inability to pay.

We are supported by local government grants, as well as a grant from the Federal Government and from the Commonwealth of Virginia. We also receive grants from local foundations and donations from community members and businesses. HealthWorks is a Federal Tort Claims Act (FTCA) Deemed facility, which means that our malpractice coverage is provided at no charge by the Federal Government pending submission of an annual application and approval.

*This health care model was authorized under the Consolidated Health Center Programs of section 330 of the Public Health Service Act administered by the United States Department of Health and Human Services Bureau of Primary Health Care. Community Health Center funds are granted through a competitive process.

What type of services do you provide?

HealthWorks provides medical, dental (for our primary care patients), behavioral health, nutrition counseling and specialty care. Some specialty care is available within our Centers, and some is available through collaborations we have with community based specialists. Please see Services for a complete listing of all services we provide.

What are your hours of operation?

We are open Monday through Friday. Click on Locations to see specific hours for each location.

How do I become a patient at HealthWorks?

Click on Become a Patient for details on becoming a patient at HealthWorks.

How do I make an appointment?

To schedule an appointment for our Herndon Center please call 703-481-8160.

To schedule an appointment for our Leesburg Center please call 703-443-2000.

Or contact us through email.

What should I bring to my first medical appointment?

Photo identification, Health Insurance Card(s), Medical or Dental History, Medical Records, especially if you have had a recent hospital admission or emergency room visit, all medications currently taking in original bottle.

Are there same day appointments?

We have same day appointments but not walk-in hours.

Where should I go if I have a medical emergency?

If you or a family member has a serious medical emergency, go to the nearest emergency
room or call 911.

What method of payment do you accept? What insurance plans to do accept?

We accept payment as cash, check (with photo identification) and all major credit/debit cards. We accept most insurance plans, including Medicaid, Medicare, FAMIS and Tricare. Regardless of whether you have insurance or not, our doctors will care for you and your family. In addition, we offer a Sliding Fee Discount Program and a monthly payment plan.

How does the Sliding Fee Discount Program work?

The Sliding Fee Discount Program allows patients to pay for services based on family income and household size. In order to qualify for the sliding fee discount, you must bring proof of household income and family size to your first appointment. We will ask you to update this information every 12 months or anytime your income or household size changes. The Sliding Discount Program is available even for those who have health insurance, if they meet the family income requirements. Applications available on the Become a Patient page.

What if I can’t pay my co-pay for my visit the day of service?

If you have no income, we will ask you to sign a statement that you have no income. We call this “self attest.” Our staff will work with you to ensure that we are able to provide you with care. No patient is denied care due to an inability to pay.

I am currently working, am I still able to receive services at HealthWorks?

Yes. You can use HealthWorks’ services regardless of whether or not you are employed.

How can I get a copy of my medical records?

You will need to sign a release form before records can be released. Call 703-443-2002 for medical records or send a fax to Medical Record and Prescriptions Fax (Leesburg) 703-443-2033 or (Herndon) 703-435-6752.Medical records are also available on our Patient Portal.

How do I contact my medical provider?

To contact your medical provider, please call 703-443-2000 (Leesburg) or (703) 481-8160 (Herndon) or email your provider via the Patient Portal access.

How do I get prescriptions refilled?

Prescriptions can be approved for a refill either by leaving a written message through the Patient Portal for your medical provider; by leaving a phone message for the nurse; or sending a fax to the Medical Record and Prescriptions Fax: (Leesburg) 703-443-2033 or (Herndon) 703-435-6752.

Do you provide school and sports physicals?

Yes. School physicals and sports physicals are available to HealthWorks’ patients by appointment.

How do I get school forms completed?

Patients can bring their form with them to their appointment, and if time allows the form may be filled out the same day. The patient can also drop off their form and there is a 3-5 business day turn-around time.

In which languages do you offer translation services?

We offer translation services for all languages with no charge to the patient. We also have a number of patient care staff who speak other languages.

Do I need to live in Loudoun County or Fairfax County to be a patient at HealthWorks?

No. Although the majority of our patients do live in one of those counties, anyone can become a patient, regardless of where they live.